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Terms of service

Last updated: 18 August 2026

These terms govern your use of happypawpro.com and every order you place through it. By placing an order you agree to them. Please read them together with our privacy policy and shipping & returns page, which form part of this agreement.

1. Who you are buying from

HappyPawPro is an online store operated by Kreatif Technology LLC
1209 Mountain Road Pl NE, Albuquerque, NM 87110, United States
support@happypawpro.com · +1 252 221 5070

References to "we", "us" and "our" mean Kreatif Technology LLC. "You" means the person placing the order.

2. Who may order

You must be at least 18 years old and able to enter into a binding contract. Orders are for personal, household use; we may decline or limit orders that look like resale, and we may refuse or cancel any order we reasonably believe to be fraudulent.

3. Products and descriptions

We describe every product as accurately as we can, including size, weight, life stage and main ingredients. Manufacturers occasionally change formulations or packaging without notice, so the item you receive may differ slightly from the photograph. Product information is not veterinary advice — if your animal has a medical condition, ask your vet before changing food or starting a supplement.

4. Prices and taxes

  • All prices are shown in US dollars (USD).
  • Prices exclude sales tax, which is calculated where applicable and shown before you confirm the order.
  • Shipping is free on orders of $79.00 and above; below that a flat $6.90 applies. Cash on delivery adds a $2.50 handling fee.
  • We may change prices at any time, but never after you have placed an order.
  • If a product is listed at an obviously incorrect price, we will contact you before shipping and you may confirm at the correct price or cancel for a full refund.

5. How an order becomes a contract

Adding items to your cart is not an order. When you complete checkout you make an offer to buy. We accept that offer — and the contract forms — when we send the order confirmation email. If we cannot fulfil an item (out of stock, delivery address we cannot serve), we will tell you and refund that item in full.

6. Payment

Card payments are processed by Stripe, Inc. on Stripe's own hosted checkout page. We never see or store your card number. By paying by card you also accept Stripe's terms. We also accept bank transfer (details emailed after you order; goods ship once the transfer clears) and cash on delivery where offered.

Card payments are captured when the order is placed. If a payment is later reversed or charged back without cause, we may suspend further orders until the matter is settled.

7. Delivery

  • Orders placed before 3 pm on a business day are dispatched the same day; weekend orders go out on Monday.
  • Estimated transit: 1 business day in New Mexico, 1-2 business days to neighbouring states, 2-4 business days elsewhere in the country.
  • These are estimates, not guarantees. Carrier delays, weather and address problems can extend them; we will keep you informed and help chase the carrier.
  • Risk of loss passes to you on delivery. Title passes once we receive payment in full.
  • If a parcel arrives damaged, photograph it before opening and contact us — we ship a replacement the same day and do not ask for the damaged goods back.

Full details are on the shipping & returns page.

8. Cancellation

You can cancel any order free of charge before it is dispatched — email support@happypawpro.com with your order number and we refund in full. Once a parcel has left the warehouse, the return process below applies.

9. Returns and refunds

  • You have 30 days from delivery to return an item.
  • Food has an extra allowance: if you are trying a formula for the first time and your animal refuses to eat it, we accept the return even if the bag is open. This applies once per product.
  • Other items should come back in resalable condition with their packaging.
  • Return shipping is on us — we email a prepaid label once you open the return.
  • Refunds are issued to the original payment method within 3 business days of the parcel reaching our warehouse.
  • For hygiene reasons we cannot accept returns of used grooming tools or opened medication.

10. Warranties

Products carry the manufacturer's warranty where one exists; we will help you claim it. Beyond that, and to the extent the law allows, products are supplied "as is" without further warranty. Nothing in these terms limits any rights you have under mandatory consumer protection law.

11. Limitation of liability

To the fullest extent permitted by law, our total liability for any order is limited to the amount you paid for that order. We are not liable for indirect or consequential loss. Nothing here excludes liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded.

12. Using the site

Do not attempt to disrupt the site, scrape it at a scale that degrades service, break into accounts or systems, or use it for anything unlawful. All site content — text, photography, layout and the HappyPawPro name and logo — belongs to Kreatif Technology LLC or its suppliers and may not be copied for commercial use without permission. Brand names and product images belong to their respective owners.

13. Privacy

We handle personal data as described in our privacy policy. Card details go directly to Stripe and never reach our servers.

14. Changes to these terms

We may update these terms; the date at the top always shows the current version. The terms that apply to your order are the ones published when you placed it.

15. Governing law and disputes

These terms are governed by the laws of the State of New Mexico, United States, without regard to conflict-of-law rules. Disputes fall to the state or federal courts located in Bernalillo County, New Mexico. If you live outside the United States, mandatory consumer protections of your home country still apply to you.

Before anything formal, please write to support@happypawpro.com — nearly every problem is solved with one email.

16. Contact

Kreatif Technology LLC
1209 Mountain Road Pl NE, Albuquerque, NM 87110, United States
support@happypawpro.com · +1 252 221 5070
Support hours: Monday to Friday, 9 am - 6 pm Mountain Time